Terms & conditions
General
- By purchasing jewellery from Sunil A Kaulavkar Jewelers, you agree to the terms mentioned below.
- These terms apply to all in-store purchases and services.
Jewellery & Quality
- All jewellery sold is genuine, certified, and hallmarked as per The Bureau of Indian Standards (BIS).
- Gold & Silver jewellery carries BIS Hallmark wherever applicable.
- Diamonds and precious stones are sold with relevant certification, if applicable.
- Jewellery is delicate in nature and should be handled with care.
Pricing
- Prices are in Indian Rupees (₹).
- Jewellery prices depend on gold/silver rates at the time of purchase and may vary as the rate change.
- Making charges on every jewellery item are different and depend on the design of jewellery.
- Making charges, stone value, hallmarking charges and taxes are included as applicable.
Payments
- We accept Cash, UPI, Debit/Credit Cards, Bank Transfers, and Cheques.
- In case of buy-back of old jewellery, payments above ₹ 10,000 can only be made through cheque/RTGS.
- As per Income Tax Law Section 114B, any purchase above ₹ 2,00,000 requires customer’s PAN details and cash payment only up to ₹ 2,00,000 is allowed in any transaction.
Delivery & Handover
- Jewellery will be delivered/handed over only after full payment is received.
- Kindly check the weight and price break-up of the jewellery before leaving the shop.
- Kindly check if there is any kind of damage to the jewellery before leaving the shop.
- Once sold, responsibility of safety, care and handling lies with the customer.
Exchange / Buy-Back Policy
- Exchange or buy-back is allowed only with the original bill.
- Item once sold, can be replaced within 5 days of purchase only if the item is unused and undamaged.
- Made to Order/Customized jewellery will not be exchanged.
- Deductions may apply for, Making charges, Stone value, Loss of weight, Applicable taxes.
- Exchange and buy-back values are calculated as per current market rates.
Returns
- Jewellery once sold cannot be returned for a cash refund.
- Exchange requests are subject to store policy and approval.
- Advance payment done either for Made to Order jewellery or for Gold Saving Scheme will not be returned in cash.
Plating & Finish
- We do not guarantee the longevity of plating or polish after purchase.
- Gold/Silver jewellery may lose the original shine/polish over time due multiple reasons like chemical reaction with perfumes/medicines/polluted air/body heat. If polished again, it can get the original shine again.
- Natural wear and tear is not covered.
Care Instructions
- Proper care and storage are recommended to maintain shine and quality.
- Damage due to mishandling will not be the responsibility of the jeweller.
Legal Jurisdiction
- Any disputes will be subject to local court jurisdiction where the store is located.